Frequently asked questions

At Dell, environmental stewardship is an integral part of our business. We strive to operate facilities to minimize harmful impacts on the environment, place a top priority on waste minimization, recycling and reuse programs, and pollution prevention, and design products with the environment in mind. Please visit www.dell.com/environment for details on Dell's environmental policy.

No. Dell will cover the cost of home pickup, shipping, and recycling of your old equipment.

If you are using our program for IT Equipment you may recycle up to 20 Kg per box. If you are returning both your PC and Monitor, they will need to be boxed separately. This service does not cover products that weigh more than 20Kgs. For mobile devices you may recycle one unit.

Recycled computer hardware and/or mobile devices are delivered to Dell's recycling partners, who responsibly recycle this equipment through an economical and environmentally sound process. Typically the hardware and mobiles are de-manufactured, although some usable parts may be removed for re-use. The de-manufactured material is sorted by commodity type (such as steel, aluminum, copper, plastic, etc.) and then either re-used to make new products or disposed of in an environmentally friendly manner. Not only does this approach help protect our environment by reducing the amount of material that goes to landfills, it may also minimize the need for raw materials in product manufacturing. Check out Dell’s closed loop process to learn more about how we are reusing plastics to make new computer parts.

Before you ship your product, you will need to back up any necessary data and remove all data from your equipment. You are responsible for the deletion of all data that may be contained with the computer hardware & mobile device. For more information regarding services Dell offer to assist with removing data from your IT equipment click here.

You must remove all data from your hard drive before shipment. Dell is not responsible for any data left on hard drives.

Step 1: Learn about Dell’s Free Consumer Takeback Services

• Review the description and FAQs
• Read and understand the terms and conditions

Step 2: Request Dell’s Free Consumer Takeback Services

• Select which hardware you need recycled
• Complete the online request process
• Please note that the shipping address is the location where the carrier will pick up your equipment

Step 3: Preparing your system/ mobile device

• Remove all personal data from your system/ mobile device
• Find a sturdy cardboard box(es) and pack the hardware - each box of IT equipment should weigh 20Kgs or less
• For mobile devices please place device in an envelope
• Clearly mark box(es) / envelope with "DELL’S FREE CONSUMER TAKEBACK SERVICES"

Step 4: Place box/ envelope in the advised pickup location

• Carrier will pick up the equipment 5 business days after you place your request, unless you have specified a collection date later than 5 business days.
• Any changes to collection date will be detailed in the shipping directions you will receive

Dell’s Free Consumer Takeback Services accepts any brand of computer equipment or mobile device in any condition.

You may cancel this service within 2 working days of submitting your request. No cancellations beyond this time period.

• To cancel your order please send an email to Recycling_EMEA@Dell.com
• Please ensure you put the reference number of your return in the email subject (this is found on your recycling certificate)
• Or alternatively you can call the following number to cancel with our logistics partner UPS:
  United Kingdom: +44 (0)3457 877 877 (local rates will apply and mobile phone charges may vary)
  Latvia: +371-67 805650
  Lithuana: +370 37 350505

Follow these simple shipping tips (you will need to provide your own packing material):

• Remove all personal data from your system.
• Use sturdy corrugated cardboard boxes for IT equipment. We encourage the use of recycled boxes. Please make sure that the box is in good condition to ship your equipment.
• Use an envelope for mobile devices
• Wrap fragile materials individually so they do not touch each other.
• Please make sure that the contents in the box are secure and packaged firmly inside. (The total of IT equipment must not weigh over 20Kgs)
• Tape the box / envelope closed
• Remove old address/shipping labels from the outside of the box.
• Clearly mark box(es) / envelope with "DELL’S FREE CONSUMER TAKEBACK SERVICES"

Dell's carrier will pick up your equipment 5 business days after you place your request, unless you have specified a collection date later than 5 business days.

The shipping address is the location where the carrier will pick up your equipment.

Once the hardware and/or the mobile device has been shipped, it cannot be returned to you. By participating in this service and giving your hardware and/or the mobile device to the carrier, you have relinquished your rights to the hardware and/or the mobile device.

For some locations it may take longer than the standard 5 business days for pickup. Any changes will be detailed in the shipping directions you will receive

In that case for further information please contact UPS
United Kingdom: +44 (0)3457 877 877 (local rates will apply and mobile phone charges may vary)
Latvia: +371-67 805650
Lithuana: +370 37 350505
and provide your return reference number.

For further information please contact: Recycling_EMEA@dell.com